Tips & Tricks
5 Easy Ways to Get Survey Results from Your Clients
by Envision Software | August 31, 2016

Get valuable feedback from the most important people in your business, your clients! Sending customer feedback surveys from Envision in an easy way to gather this feedback. But with their busy days and full schedules, sometimes it can be difficult to get your customers to remember to complete the surveys you provide to them. Boost your survey results by following these 5 simple steps when implementing a survey program for your business.

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Online Services Tips & Tricks
New and Improved Inbound Call Line!
by Envision Software | August 30, 2016

We are always looking for ways to improve your service experience with us here at Ennoview. Our latest improvement is an all-new, smart call routing system. When you call in, we’re eliminating as many prompts as possible, to get you to the tech you need quicker! Our new phone system will automatically recognize your account and determine where it needs to get you when you need support.

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Desktop Tips & Tricks
Your Feedback is Important to Us!
by Envision Software | June 02, 2016

If you’ve called in for questions before, chances are one of our technicians has gotten connected to your computer. We often connect directly to your computer to provide walk-throughs, troubleshoot or install services for you. What you may not have noticed, is that every time one of our technicians disconnects from your computer, a survey window will automatically pop up for you! It’s a simple 1 to 5 Stars poll with a comment box, that only takes a second to fill out.

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